• Shipping & Returns

    Fast, Reliable Shipping - Hassle Free Returns!

  • Shipping Information

    At Treasure Emporium Christmas Store, we offer convenient options to get your festive purchases to you as quickly as possible. Please review our shipping details below.

    Click & Collect

    Order online and pick up your items in-store with our Click & Collect service.

    • Order prior to 3 pm for same-day pickup by 5 pm
    • Or order after 3 pm for next day collection
    • We’ll send you a Email/text notification when your order is ready.
    • Collection hours: Monday-Sunday, 9 am to 5 pm.
    • Contact: 0422 087 094

    Australia-Wide Shipping

    We offer shipping across Australia, with costs determined by Australia Post standards.

    • Shipping costs are calculated based on the weight and size of the product.
    • PO Box addresses are not accepted.
    • Dispatch Time: 24 to 48 hours (Monday to Friday).
    • Orders placed after 12 pm Friday through Sunday will be dispatched the following Monday.
    • Delivery Time: Typically 3 to 7 business days after dispatch.

    Home Delivery Service For Wyoming NSW 2250

    We offer a Free Home Delivery Service for residents of Wyoming NSW 2250 ONLY.

     

    Please note: During checkout, Please indicate if you wish to have your parcel left in a secure designated safe area. We do not take responsibility for parcel theft once the package has been delivered to your property.

    Postage Parcel Prices (Australia)

    For parcels up to 5kg, we use Australia Post for our shipping:

    • Small: $12.50 (includes packaging)
    • Medium: $16.50 (includes packaging)
    • Large: $20.50 (includes packaging)
    • Extra Large: $24.50 (includes packaging) 

    For parcels over 5kg:

    • XXL: $28.50 depending on product dimensions (includes packaging). 

    For larger orders, shipping costs will vary based on the delivery zone. Please contact us directly for more information.

    Shipping Delays

    Our team is working hard to process and ship your orders as quickly as possible. However, please be aware that Australia Post and courier services may experience delays due to increased demand during peak periods. We appreciate your understanding and patience.

    Warranty & Exchange Policy

    At Treasure Emporium Christmas Store, we are dedicated to ensuring your shopping experience is both delightful and hassle-free. Please read our warranty and exchange policy carefully before making your purchase.

    Warranty

    We stand behind the quality of our products and offer a 12-month warranty from the date of purchase.

    • To request a refund or exchange due to a defect, please provide proof of purchase along with the product.

    For more information or to submit a warranty claim, contact us at 0422 087 094 or email us at treasureemporium13@gmail.com.

    Exchange Policy

    Please note that we do not accept exchanges for change of mind during this holiday season.

    • We kindly ask all customers to choose their purchases carefully, as refunds and exchanges will not be provided for change of mind.
    • In case of faulty or damaged items, please contact our customer service team on 0422087094, and we will assist you accordingly.

    We appreciate your understanding and wish you a wonderful shopping experience with Treasure Emporium Christmas Store!

    No Returns Policy

    To maintain the quality and exclusivity of our holiday products, we operate on a no returns policy.

    • No Exchanges or Returns: Please choose your items carefully, as we do not accept returns or exchanges for change of mind.
    • Faulty or Damaged Goods: In the unlikely event that you receive a faulty or damaged item, please contact us at 0422087094 within 7 days of receiving your order. We will be happy to assist you with a replacement.

    We appreciate your understanding and are committed to ensuring you have a seamless and joyful shopping experience! If you have any questions, please feel free to reach out to us.

  • THANK YOU FOR SHOPPING WITH US!

  • broken image